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What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect:

  • the Internet protocol (IP) address used to connect your computer to the Internet;

  • login;

  • e-mail address;

  • password;

  • computer and connection information

  • purchase history.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. By accepting the Privacy Policy and Terms & Conditions, you agree to the above.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


How do we store, use, share and disclose our site visitors' personal information?

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Scarpina NV only provides your personal data to third parties if this is necessary for the execution of an agreement with you, or to comply with a legal obligation.


How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. By accepting the Privacy Policy and Terms & Conditions, you agree to the above.

How do we use cookies and other tracking tools?

Scarpina NV uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Scarpina NV without troubles you need to have cookies enabled.


The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Scaprina NV we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.


Google Analytics

Scarpina NV uses Google Analytics to keep track how users use the website and how effective its Adwords advertisements are on Google search result pages.


The information obtained in this way, including the address of your computer (IP address), will be transferred to and stored on Google’s servers in the United States. Read Google’s privacy policy for more information.


Google uses this information to keep track of how our website is used, to provide reports

about the website to Scarpina NV and to provide its advertisers with information about the

effectiveness of their campaigns. Google may provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on behalf of Google. Scarpina NV has no influence on this. Scarpina NV does not give Google permission to use Analytics information obtained via Scarpina NV for other Google services.

How can our site visitors withdraw their consent?

The information you provide is only available to Scarpina and Wix and will not be shared with other third parties. You have the right to inspect the information held about you at any time. You always have the right to request Scarpina to delete or correct the information held about you.

If you don’t want us to process your data anymore, you always have the right to request Scarpina NV to delete or correct the information held about you. Please contact us send via email: Scarpina NV will respond to this request as soon as possible but within four weeks.


Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


Data protection

Scarpina NV takes the protection of your data seriously and takes appropriate measures to counteract

abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. The Scarpina NV website uses a reliable SSL Certificate to ensure that your personal data will not be abused. If you have the impression that your data is not properly secured or there are indications of abuse, or

if you would like more information about the security of the personal data collected by Scarpina NV, please contact Scarpina NV via


Questions and our contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at +32 (0) 11 68 61 82 or send us a mail to:


Scarpina NV

Delivery and return address: Scarpina NV Stapelstraat 72-74 3800 Sint-Truiden België

VAT-number: BE 0423.854.168

Telephone: +32 (0) 11 68 61 82

Email address:


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